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- Grandstream HT701 / HT702 Installation Guide
Connecting Your VOIPo Adapter (Grandstream HT701 / HT702) To begin using your new VOIPo service, simply connect the VOIPo adapter to your internet connection. 1) Phone - Plug your tele... Read More
- What types of Internet connections will VOIPo work with?
VOIPo recommends the use of high speed and low latency networks to use our services with optimum quality. Ultimately, the quality of your service with us relies on the quality of your Internet connection. We recommend DSL or Cable I... Read More
- What is E-911?
E-911 stands for Enhanced 911. This service is provided where available as a VOIPo customer. When you place a call to 911 your information is sent to the nearest Public Safety Answering Point (PSAP). With E-911, operators no longer need to ask ... Read More
- Can I use VOIPo over a dial-up internet connection?
Voice over IP requires a high speed internet connection (broadband) such as DSL, cable internet, or fiber. You will not be able to use dial-up internet with VOIPo service.... Read More
- What type of internet service do I need for VOIPo?
VOIPo requires a high speed internet connection such as DSL, cable internet, or fiber optic service (such as FiOS). It also requires a minimum of 256 kilobits per second or higher, upload and download spe... Read More
- My call quality is poor, what could be causing this?
Generally, poor call quality is a result of an issue with the internet connection. There are multiple tests you can conduct to test your internet connection. VOIPo provides a utility for testing that can be down... Read More
- Will dangerous weather affect my VOIPo service?
As long as your internet connection is functional and your VOIPo device is powered, you'll be able to use your service regardless of the weather outside. VOIPo Support cannot guarantee the up-time through acts of nature that could ina... Read More
- Network Failover Forwarding
Did the kids bring down the home Internet again? With Failover Forwarding, simply specify an alternative contact number and our system will automatically forward calls anytime you've lost connection to our network. By default F... Read More
- Can I allow my customers to call internationally?
You can allow outbound international calls for Full Service Line accounts. Simply login to your Reseller Control Panel and navigate as follows: Accounts -> [Click on Applicable Account Username] -> Account Options. You will then be ... Read More
- Can I login to one of my customers accounts?
You can login to one of your customers accounts simply by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Control Panel Login. You will then be able to click the bu... Read More
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